Refund policy

We want you to be 100% satisfied with your purchase. If something isn't right, we'll make it right. Below is everything you need to know about returns, exchanges, and refunds.

To start a return, download and complete our RGA Form (Return Goods Authorization). Include your order number and the item(s) you want to return, and we'll reply with return instructions within one business day.

Last updated: May 22, 2026

How Returns Work

1. Ship Back — Ship the package back to our store in its original packaging. Once items are inspected and received, we'll replace or credit you using your original payment method. Credit processing may take 7–10 business days. Must include a completed RGA Form.

2. Return to Store — Merchandise purchased online is eligible to be returned or exchanged at our Marietta store. Bring the item along with a completed RGA Form and your original invoice.

3. Rapid Exchange — The fastest way to get your replacement. Pay for the new items upfront, and when we receive your old items, we'll credit you back using your original payment method.

1. Return Policy

If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed or modified and is complete, you may return all or part of the order to receive a full refund for the original purchase price. Original shipping, return shipping, and handling costs are non-refundable.

If you are returning merchandise after 31 days, a 15–30% restocking fee will apply and store credit will be issued for the balance.

No returns will be accepted on merchandise after 90 days.

2. Return Process

• Shipping costs are non-refundable.
• A Return Goods Authorization (RGA Form) must accompany all returns.
• All merchandise must be in original boxes and include all original packaging, manuals, and materials to avoid a restocking fee.
• Labor, installation, surcharges, or any other applicable fees from the original purchase are non-refundable.
• Serial numbers cannot be altered.
• Returns for merchandise received as part of a "free shipping" offer will be credited for the returned merchandise less actual outbound shipping charges paid by us and any applicable restocking fee.
• Any restocking fee will reflect current market value. We do not support attempts to profit on pro-rate adjustments or price fluctuations.
• We are not responsible for any consequential damage to vehicles.

3. Exceptions to Our Return Policy

• Tires and wheels that have been mounted and/or installed
• Opened electrical items such as computers, programmers, wiring kits, etc.
• Custom-made floor mats, dash covers, seat covers, car covers, or any monogrammed item
• Closeout or clearance items
• Snow chains
• Any item that has been custom painted
• Custom mechanical products
• Special-ordered items

4. Order Cancellations

If you are unsure about an order you wish to place for any reason, please contact our sales department before placing the order. We cannot guarantee cancellation once an order has been placed, as orders may be processed and shipped quickly. If your order has already shipped, you will need to follow the return procedure above.

5. Shipping Claims

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately, or reported within the first 10 days of delivery. No claims can be filed after 10 days.

• If damaged by UPS: Call 800-PICK-UPS (1-800-742-5877) and report the damage
• If damaged by Truck Freight: Contact the carrier at the phone number on the carrier's bill

After contacting the carrier, call our Customer Service at (678) 400-6467 for further assistance.

6. Previously Installed Products

Products that have been installed, modified, or have missing parts cannot be returned. If the merchandise qualifies for a manufacturer's warranty or guarantee, we'll be happy to help connect you with the original manufacturer.

7. Returns Without an RGA Form

If a product is returned without a completed RGA Form, the refund may be delayed or denied. Without proof of delivery of the return, there will be no refund.

For in-store returns, please bring a completed RGA Form, your original invoice, and the product being returned or exchanged.

8. Special Orders

Special orders must be paid for in full in advance and are non-returnable. No refund will be issued on special-ordered items.

9. Defective or Damaged Merchandise

If merchandise is defective or damaged upon receipt, it may be returned within 30 days of receiving your order. You can request a gift card, an even exchange, full credit toward another purchase, or a refund.

10. Warranty Policy

Road Runner Wheels & Tires guarantees the workmanship of all products for 30 days from the date of receipt.

Most products are covered by manufacturer's warranties and/or guarantees for a certain period after purchase. We act as the agent between you and the manufacturer. Should your product fail after 30 days, contact our customer service department and we will assist you in submitting a claim.

Warranties are non-transferable and remain in effect as long as the original purchaser owns the merchandise.

Not Covered Under Warranty

• Electrical and computer items
• Tires (manufacturer warranty only)
• Engine upgrades — subject to inspection and/or manufacturer approval
• Damage from misuse or improper installation
• Damage to your vehicle
• Consequential costs or damages

11. Tire Warranty Policy

Tires are covered under the manufacturer's warranty only. No adjustments will be made in case of abuse, fire, theft, vandalism, or alignment issues.

Not covered: Road hazards, trued tires, under/over inflation, cuts, nail holes, punctures, flat spots, and similar wear or impact damage.

12. Contact Us

For any return or warranty questions:

Road Runner Wheels & Tires
1585 Roswell Rd, Marietta, GA 30062
Phone: (678) 400-6467 · Toll-free: (866) 967-8126
Email: sales@roadrunnerwheels.com
Contact form: roadrunnerwheels.com/pages/contact